The automotive repair industry is undergoing a significant transformation, driven by advancements in technology and the increasing connectivity of vehicles. At the forefront of this evolution are Remote Obd2 Communication Services, which are rapidly becoming indispensable tools for modern auto repair shops. Steermatics, unveiled at AAPEX 2022 by Mechanic Advisor and powered by Mojio, exemplifies this shift, offering a comprehensive solution that leverages real-time telematics data to revolutionize how repair shops operate and engage with their customers.
Steermatics is designed to empower repair shops and their technicians with unprecedented access to vehicle health information. By utilizing remote OBD2 communication services, Steermatics provides real-time diagnostic data, insightful vehicle health alerts, and predictive maintenance notifications. This capability allows shops to modernize their service operations, enhance transparency with customers, and ultimately foster stronger customer retention. For fleets, Steermatics offers an added advantage with optional integration with Force Fleet Tracking, providing affordable GPS tracking and fleet management features.
This innovative service operates by integrating seamlessly with Steer CRM, Mechanic Advisor’s advanced customer relationship management platform. Repair shops can easily equip their fleet customers’ vehicles with 4G LTE connected OBD-II devices. These devices act as the gateway for remote OBD2 communication, collecting a wealth of telematics data that is then relayed back to the repair shop. Technicians can then monitor the health of connected vehicles through a user-friendly interface, directly linked with Steer’s automated marketing and communication tools.
The power of remote OBD2 communication services truly shines when a vehicle requires attention. Whether it’s for routine maintenance or an unexpected repair, Steermatics automatically alerts both the fleet customer and the service technician. These alerts are not just simple notifications; they include detailed information about the issue, recommended actions, and even facilitate online appointment scheduling to streamline the booking process. Furthermore, the system simplifies communication by enabling shops to send quotes and invoices directly to customers, ensuring clarity and ease of transaction.
“Together, Mechanic Advisor and Mojio are implementing telematics technologies to change the way a vehicle is serviced, providing greater transparency and safety to the auto repair process,” stated Parker Swift, CEO of Mechanic Advisor. This partnership with Mojio ensures the efficient delivery of Steermatics, equipping repair shops with actionable fleet maintenance insights directly integrated into their automated marketing systems.
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Alt text: Steermatics remote vehicle diagnostics and real-time alerts dashboard powered by Mojio for auto repair shops, displayed on a laptop screen.
For fleet owners, subscribing to Force Fleet Tracking through Steermatics unlocks a suite of valuable fleet management features. This includes live GPS tracking with safety and security alerts, detailed trip histories with driver safety scores, and comprehensive vehicle health monitoring. The vehicle health monitoring leverages remote OBD2 communication to provide maintenance management, diagnostic alerts, recall information, and Mojio’s TireCheck tool for proactive tire replacement identification.
Kenny Hawk, CEO of Mojio, emphasizes the transformative nature of Steermatics: “Steermatics evolves the way that repair shops connect with their customers by reducing the friction too commonly associated with maintaining fleets.” He further highlights that remote access to real-time vehicle health insights, facilitated by their platform, fosters a more transparent and proactive service relationship, paving the way for lasting customer loyalty.
To meet the demands of today’s automotive technicians, Mojio has enhanced its diagnostic capabilities within Steermatics. The vehicle data accessible to repair shops through remote OBD2 communication services includes:
- VIN: For accurate vehicle identification and customer account association.
- OEM PIDs: Providing precise odometer readings, fuel levels, oil life percentages, and TPMS data for proactive tire maintenance.
- Odometer Values: Enabling proactive service reminders based on manufacturer guidelines or technician recommendations.
- Freeze Frame Data and DTCs: For real-time problem identification and remote diagnosis of emerging issues.
- Complete Fuel Trims and O2 Sensor Data: Aiding in troubleshooting intermittent vehicle performance problems.
- Predictive Maintenance Alerts: Warning of potential 12v battery failures and air filter replacement needs before they become critical.
Privacy is a core consideration in the design of Steermatics. The system is engineered to share only vehicle health and maintenance-related data with participating repair shops. Behavioral and location-based data, such as GPS location, are intentionally excluded, ensuring customer privacy and trust.
Mechanic Advisor and Mojio’s Steermatics represents a significant leap forward in auto repair technology. By harnessing the power of remote OBD2 communication services, Steermatics equips repair shops with the tools they need to thrive in an increasingly connected automotive world, enhancing efficiency, transparency, and customer relationships.
